{"version":"1.0","provider_name":"Symphony","provider_url":"https:\/\/symphony.com","author_name":"Mario Orphanou","author_url":"https:\/\/symphony.com\/author\/orphanou\/","title":"Symphony and Solving the 'Off-Channel Communication' Conundrum","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"3OQzNIrJeq\"><a href=\"https:\/\/symphony.com\/insights\/blog\/symphony-and-solving-the-off-channel-communication-conundrum\/\">Symphony and Solving the &#8216;Off-Channel Communication&#8217; Conundrum<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/symphony.com\/insights\/blog\/symphony-and-solving-the-off-channel-communication-conundrum\/embed\/#?secret=3OQzNIrJeq\" width=\"600\" height=\"338\" title=\"&#8220;Symphony and Solving the &#8216;Off-Channel Communication&#8217; Conundrum&#8221; &#8212; Symphony\" data-secret=\"3OQzNIrJeq\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/symphony.com\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/symphony.com\/wp-content\/uploads\/2023\/08\/FeaturedImage-Symphony-and-Solving-the-Off-Channel-Communication-Conundrum.png","thumbnail_width":740,"thumbnail_height":530,"description":"As the landscape of communication continues to evolve in our increasingly digital world, the financial services industry is feeling the pinch of regulatory scrutiny. In recent years, financial firms have faced nearly $2 billion in penalties from the SEC and CFTC due to unregulated \u201coff-channel\u201d messaging. This surge in \u201coff-channel\u201d communication, including usage of platforms such as WhatsApp, WeChat, SMS, LINE, and mobile calls, is largely fueled by the rise of hybrid work. Yet, regulators maintain that all business communications must be monitored, auditable, and occur only within official channels. In the words of SEC Chair Gary Gensler, \u201cAs technology changes, it\u2019s even more important that registrants appropriately conduct their communications about business matters within only official channels. And they must maintain and preserve those communications.\u201d"}